Version: 2026-10-04 Effective date: October 4, 2026 Applies to: the TraceBIM service at https://www.tracebimai.com, the TraceBIM app for iPhone and iPad, and all related software, APIs, and documentation (the "Service").
Before the formal language, here is what these Terms say in plain English. The formal sections below control if there is any conflict.
These Terms of Service ("Terms") are a binding contract between you ("you" or "Customer") and TraceBIM, LLC, a United States limited liability company ("TraceBIM," "we," "us"). By creating an account, clicking "Accept" or "I agree" in the Service, or otherwise accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy and Acceptable Use Policy, each incorporated by reference.
If you are accepting these Terms on behalf of an organization (an architecture firm, a contracting business, an employer, or a client), you represent that you have authority to bind that organization, and "you" and "Customer" refer to that organization.
If you are an individual using the Service for personal, family, or household purposes (for example, a homeowner preparing drawings for your own property), you are a consumer, and nothing in these Terms limits any right you have under applicable consumer-protection law that cannot be limited by contract. Where these Terms and such a law conflict, the law controls to the extent of the conflict.
If you do not agree to these Terms in full, do not use the Service.
The Service is the TraceBIM parametric building-information-modeling and drafting platform, including its web application, its iPhone and iPad app, its APIs, its mobile capture tooling, its documentation, and any updates we provide. The Service includes optional AI-assisted features described in Section 5.
You must be at least 18 years old, located in the United States, and able to form a binding contract under applicable US law. You must provide a working email address and verify it before an account is created. You are responsible for keeping your account credentials confidential and for all activity that occurs under your account, whether or not authorized by you. Notify us immediately at [email protected] if you suspect unauthorized use. We are not liable for losses caused by unauthorized use of your account before you notify us.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service during the term of your account, solely for your internal business or professional use or for your own personal, non-commercial use (for example, a homeowner preparing drawings for their own property), and not for the benefit of any third party except as expressly permitted.
You may not, and may not permit any third party to:
We reserve all rights not expressly granted. Nothing in these Terms transfers ownership of the Service or any underlying intellectual property to you.
THIS SECTION IS CENTRAL TO THESE TERMS. READ IT CAREFULLY.
The Service is a drafting tool. It assists you in producing drawings — floor plans, sections, elevations, details, dimensions, and title blocks. Some features use artificial-intelligence models supplied by Anthropic, PBC (collectively, the "AI Features"). AI Features include redline interpretation, conversational design assistance, floor-plan vectorization, component generation, and sheet validation.
Any output of the Service, including any drawing, sheet, schedule, model, BIM artifact, or AI-generated suggestion, is a draft. Drafts may contain errors, omissions, dimensional inaccuracies, code-non-compliant elements, or constructibility defects. AI outputs in particular are non-deterministic and may "hallucinate" plausible but incorrect content.
Except as provided in Section 5.2a, you must not use any output of the Service for construction, permitting, bidding, fabrication, structural calculation, life-safety determination, ADA-compliance determination, code-compliance determination, or any other regulated purpose until a licensed design professional — qualified to practice in the relevant jurisdiction for the relevant scope of work — has independently reviewed the output, corrected any errors, and affixed the professional's seal or stamp where applicable.
The watermark that the Service applies to exported sheets ("DRAFT — NOT FOR CONSTRUCTION — Requires licensed design-professional review and stamp") is a part of these Terms and may not be removed, obscured, or defeated, except through the Issue for Permit feature described in Section 5.2a.
Some US jurisdictions permit a property owner, or in some cases a contractor, to prepare and submit their own construction drawings — without a licensed design professional's seal — for certain scopes of work (commonly small residential projects). Which projects qualify, and on what conditions, is determined entirely by the law of the relevant jurisdiction, and verifying those rules for your project is solely your responsibility. We make no representation that your jurisdiction permits owner-prepared documents, and nothing in the Service constitutes advice that it does.
Where you have verified that your jurisdiction permits it, the Service's Issue for Permit feature (available on paid plans) allows you to export a drawing set without the DRAFT watermark, subject to all of the following:
We are a software vendor. We do not provide architectural, engineering, surveying, construction, code-compliance, or any other licensed professional services. Nothing produced by or through the Service constitutes the rendering of professional services by us, and no professional-client relationship is formed between you and us. Any licensed-professional services connected to your projects are rendered by you or by another professional you engage.
By invoking an AI Feature you (a) consent to the transmission of the content described in the Privacy Policy to Anthropic for processing; (b) represent that you have the right to transmit that content; (c) acknowledge that AI outputs require independent professional review before any use described in Section 5.2; and (d) agree not to submit content to AI Features that you are contractually, ethically, or legally prohibited from sharing with a third-party processor.
You retain all rights in the project content you create or upload using the Service ("Customer Content"). You grant us a worldwide, royalty-free, non-exclusive license to host, store, transmit, render, back up, and display the Customer Content solely to operate the Service for you. For Customer Content that you submit to AI Features, you additionally authorize us to transmit it to Anthropic as described in the Privacy Policy. This license terminates when you delete the Customer Content from the Service, subject to the retention windows described in the Privacy Policy.
You represent and warrant that (a) you own or have all necessary rights to your Customer Content and to grant the license above; (b) your Customer Content does not infringe any third-party intellectual-property, privacy, publicity, or other right; and (c) your use of the Service complies with all contracts you have with third parties, including any non-disclosure or data-handling obligations you owe to your own clients.
If you submit suggestions, ideas, or feedback about the Service, you grant us a perpetual, irrevocable, royalty-free license to use that feedback without restriction. We are not obligated to keep feedback confidential.
The Service is offered on three plans. All prices are in US dollars and exclude sales tax.
| Plan | Price | Notes |
|---|---|---|
| Sketch | Free | No payment card required. Limited to one active project, and exports carry TraceBIM branding. |
| Studio | Free during early access (regular price US $4.99 per month) | One person. Unlimited active projects, exports without TraceBIM branding. Provided at no charge while TraceBIM is in early access — see Section 8.1a. |
| Enterprise | Not yet available | Everything in Studio for a team in one workspace, and the largest AI balance limit. It will be offered once multi-seat workspaces are available; its price will be published before it can be bought. |
A plan does not include any AI. Your subscription pays for the software — how many active projects you may keep, whether exports carry our branding, Issue for Permit, custom title blocks and families, and support. AI is bought separately as AI balance under Section 8.5, at the same price on every plan, including the free one. What your plan does affect is the maximum balance you may hold (Section 8.5).
The features and limits of each plan are those described on the pricing page at https://www.tracebimai.com and in the Service at the time you subscribe. Paid plans are billed monthly only; there is no annual plan.
TraceBIM is in an early access period. For as long as it lasts, the Studio plan is provided free of charge to every workspace that chooses it, whether at signup or later from Billing & plan in the Service. No payment method is required, nothing is billed, and no subscription is created. A workspace holding Studio under this Section has every feature and limit of Studio listed in Section 8.1, and may move to Sketch at any time.
Early access ends on a date we announce. When it ends, Studio is offered at the regular price published in Section 8.1 at that time, and your workspace continues on Studio only if you have subscribed to it; otherwise it moves to Sketch, and the description in Section 8.6 of what happens on a move to Sketch applies. We will never charge you for Studio under this Section without a subscription you have taken out yourself.
Sections 8.3, 8.4, 8.6, 8.7 and 8.8 govern paid subscriptions and do not apply to a plan held free of charge under this Section. Sections 8.2 and 8.5 (your AI balance) apply in full. Section 8.9 applies to Studio while it is provided free of charge as it does to Sketch.
When you create a workspace we add US $5.00 of AI balance to it, once, free of charge. It is the same US $5.00 on every plan, including Sketch, so you can try the AI features before paying for anything.
This is AI balance and nothing else. It is spent only on AI work under Section 8.5, it is never applied against a subscription fee, it has no cash value, and it is not refundable. There is no introductory price on a subscription: a paid plan is charged at its full monthly price from the day you subscribe (Studio during early access is not an introductory price — it is free under Section 8.1a, and no subscription exists). Section 8.6 explains what is refundable if you cancel — in short, your first month's fee, and any AI balance you have not spent.
Each user has a personal referral link, shown in the Service under Billing & plan. While we run this program:
Paid plans renew automatically. Each subscription continues month to month, and the payment method you added at checkout is charged the plan's then-current monthly price at the start of each billing period, until renewal is switched off. By subscribing you authorize us and our payment processor to charge that payment method for these recurring amounts, any applicable taxes, and any AI balance you purchase.
You can switch automatic renewal off at any time, from Billing & plan in the Service, without contacting us. Switching it off does not end your plan immediately and does not refund anything: your plan stays fully active until the end of the period you have already paid for, and then expires without charging you again. You can switch renewal back on before that date to continue as normal. The Service shows which state you are in and the date it takes effect.
Payments are processed by Stripe, Inc. through a hosted checkout and billing portal. We do not receive or store your full card number. Sales tax, where applicable, is calculated from the billing address you provide at checkout, is shown before you confirm payment, and is added to the prices above. You are responsible for any tax that applies to your purchase, other than taxes on our income.
Your workspace has a single AI balance, shown in the Service and stated in US dollars. It is the AI balance we grant you at signup plus everything you buy, less everything you use. AI is priced the same on every plan — a dollar of balance buys the same AI work for a Sketch account as for an Enterprise one.
Buying credit. You may add to your balance in any whole-dollar amount from US $5 to US $500 per purchase. The price of a top-up is the amount you are buying: US $25 costs US $25 and adds US $25.00 to your balance. Sales tax, where it applies, is added to that price and shown before you pay. Credit is added to your workspace only when the payment settles. Purchased credit:
How your balance is used. AI work — interpreting redlines, generating plans, and chat — is charged against your balance at our AI usage rates, which reflect the amount of AI work each request involves. The rates are the same on every plan. Nothing else is charged against your balance: drawing, editing, sheet layout, and export are not metered. Your remaining balance is shown in the Service and falls as AI work runs. We will give you the notice described in Section 8.7 before we increase those rates.
Your balance is not affected by your subscription. Changing plan, cancelling, or letting a subscription lapse does not take balance away from you, except that a lower plan's maximum may stop you adding more until you have spent down to it. If you cancel a paid plan, Section 8.6 explains what we refund.
You may cancel a paid plan at any time from Billing & plan → Manage billing in the Service. Cancellation takes effect at the end of the billing period already paid for: you keep the paid plan's features until then, you are not charged again, and your workspace then moves to Sketch. Your projects remain stored, but Sketch's limits then apply (for example, you cannot create more than one active project until you move the others to the trash or subscribe again).
What we refund when you cancel. This depends on how long you have been subscribed:
Any AI balance you have not used is refundable at any time, whether or not you are cancelling, at the price you paid for it (Section 8.8). AI balance you have already used is not refundable, and neither is the AI balance we granted you at signup. Refunded balance is removed from your workspace.
To claim any of the above, email [email protected] from the address on your account, and we will process it to your original payment method.
If you switch between paid plans, the change is prorated by our payment processor and reflected on your next invoice.
If a renewal charge fails, we and our payment processor will retry it and notify you by email. Your paid plan remains active for a limited grace period while payment is retried; if payment still fails, the subscription is canceled and your workspace moves to Sketch.
We may change our prices. We will notify you by email at the address on your account at least 30 days before a price change applies to your subscription. The new price takes effect at the first renewal after that notice period; if you do not agree to it, cancel before that renewal.
Except as stated in this Section 8.8, in Section 8.6, or as required by applicable law, all fees are non-refundable.
We will refund:
We may, at our discretion, issue additional refunds or service credits. Refunds are made to the original payment method. If you dispute a charge with your card issuer instead of contacting us, we may suspend the account until the dispute is resolved. Nothing in this Section limits any refund right you have under the law of your state that cannot be waived by contract.
To request a refund or ask a billing question, email [email protected] from the email address on your account.
Sketch is provided free of charge. We may change the features or limits of the free plan, or discontinue it, on reasonable notice. The same applies to Studio while it is provided free of charge under Section 8.1a.
We may suspend or terminate your account, with or without notice, if we reasonably believe you have violated these Terms or the Acceptable Use Policy, or if continued service to you exposes us to legal, security, or reputational risk. We may modify, add, or discontinue any feature of the Service at any time. We will use commercially reasonable efforts to provide advance notice of material adverse changes that affect paying customers, and Section 8.8 governs any refund owed when we discontinue the Service or terminate an account other than for breach.
THE SERVICE AND ALL OUTPUTS, INCLUDING ALL DRAWINGS, MODELS, SHEETS, AI-GENERATED SUGGESTIONS, AND OTHER ARTIFACTS, ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS, AND WITHOUT WARRANTY OF ANY KIND.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TRACEBIM EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.
WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, TRACEBIM DOES NOT WARRANT THAT (A) THE SERVICE WILL MEET YOUR REQUIREMENTS; (B) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) ANY DRAWING, MODEL, OR OUTPUT PRODUCED BY THE SERVICE WILL BE ACCURATE, COMPLETE, CONSTRUCTIBLE, OR COMPLIANT WITH ANY APPLICABLE BUILDING CODE, ZONING ORDINANCE, ACCESSIBILITY STANDARD, LIFE-SAFETY REQUIREMENT, OR PROFESSIONAL STANDARD OF CARE; (D) AI-GENERATED OUTPUTS WILL BE FACTUALLY CORRECT OR FREE FROM HALLUCINATIONS; OR (E) DEFECTS WILL BE CORRECTED.
YOU ACKNOWLEDGE THAT THE SERVICE IS A DRAFTING TOOL AND THAT ANY USE OF ITS OUTPUTS FOR CONSTRUCTION, PERMITTING, OR ANY OTHER REGULATED PURPOSE IS AT YOUR SOLE RISK, AND — UNLESS MADE THROUGH THE ISSUE FOR PERMIT FEATURE IN ACCORDANCE WITH SECTION 5.2a — IS CONTRARY TO THESE TERMS ABSENT INDEPENDENT REVIEW BY A LICENSED DESIGN PROFESSIONAL. USE THROUGH THE ISSUE FOR PERMIT FEATURE REMAINS AT YOUR SOLE RISK AND SUBJECT TO YOUR ATTESTATION UNDER SECTION 5.2a.
SOME STATES DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE DISCLAIMERS MAY NOT APPLY TO YOU. IN THAT CASE, ANY IMPLIED WARRANTY IS LIMITED IN DURATION TO THIRTY (30) DAYS FROM YOUR FIRST USE OF THE SERVICE, TO THE EXTENT THE LAW PERMITS.
(All-caps formatting in this Section 10 is intentional, per UCC § 2-316 and analogous state-law conspicuousness requirements.)
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
(a) TRACEBIM'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, STATUTE, OR OTHERWISE, WILL NOT EXCEED THE GREATER OF (i) THE TOTAL FEES YOU PAID TO TRACEBIM FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (ii) ONE HUNDRED US DOLLARS (US $100).
(b) IN NO EVENT WILL TRACEBIM BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, CONSTRUCTION DELAYS, REWORK OR DEMOLITION COSTS, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, REGULATORY OR PERMITTING PENALTIES, MECHANIC'S OR MATERIALMAN'S LIEN COSTS, OR INJURY TO PERSON OR PROPERTY ARISING OUT OF OR RELATING TO THE USE OF OR INABILITY TO USE THE SERVICE OR ANY OUTPUT OF THE SERVICE, EVEN IF TRACEBIM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
(c) THE LIMITATIONS IN THIS SECTION APPLY (i) NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY AND (ii) WHETHER OR NOT TRACEBIM HAS BEEN NEGLIGENT.
(d) NOTHING IN THIS SECTION LIMITS LIABILITY THAT CANNOT BE LIMITED BY LAW, INCLUDING LIABILITY FOR FRAUD, GROSS NEGLIGENCE, OR WILLFUL MISCONDUCT WHERE THE LAW SO PROVIDES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES; IN THOSE JURISDICTIONS THE LIMITATIONS ABOVE APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW, AND THE REMAINING PROVISIONS OF THIS SECTION CONTINUE IN FULL FORCE.
The Parties acknowledge that the fees for the Service, the disclaimer of warranties in Section 10, and the limitations in this Section 11 reflect an allocation of risk between them and are essential elements of the bargain. The Service would not be provided to you on these economic terms without these limitations.
You will defend, indemnify, and hold harmless TraceBIM and its officers, employees, contractors, and successors from and against any third-party claim, suit, proceeding, loss, liability, damage, fine, penalty, settlement, cost, and reasonable attorneys' fee arising out of or relating to (a) your Customer Content; (b) your use of the Service or any output of the Service, including any use for construction, permitting, bidding, fabrication, or any other regulated purpose without independent review by a licensed design professional as required by Section 5, or under an Issue for Permit attestation; (c) any actual or alleged personal injury, property damage, construction defect, or regulatory violation caused in whole or in part by reliance on an output of the Service; (d) your violation of these Terms, the Acceptable Use Policy, the Privacy Policy, or applicable law; or (e) your violation of any third-party right, including intellectual-property and privacy rights.
We may, at our option, assume the defense of any matter for which you owe indemnity, in which case you will cooperate as we reasonably request. You may not settle any matter that imposes any obligation on us without our prior written consent.
Either party may terminate these Terms at any time by ending the customer relationship: you by deleting your account (Settings → Delete account) or by emailing [email protected], we by giving you reasonable notice (or immediate notice for material breach, fraud, or risk to the Service or other customers). Deleting your account cancels any paid subscription at the end of the current billing period.
On termination: your license under Section 4 ends; you remain responsible for any fees and other obligations that accrued before termination; your account enters the 30-day deletion grace period described in the Privacy Policy, during which you can ask us to restore it and export your work; and Sections 5, 6 (license-back for backups), 7, 8.8, 10, 11, 12, 14, 15, and 16 will survive.
READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT. YOU CAN OPT OUT OF ARBITRATION WITHIN 30 DAYS (SEE SECTION 14.6).
If you have a dispute with us, you agree to first contact us at [email protected] with your name, account email, and a description of the dispute and the relief you seek, and to attempt in good faith to resolve the dispute informally for at least sixty (60) days before initiating any formal proceeding. We will do the same before bringing any claim against you.
Any dispute, controversy, or claim arising out of or relating to these Terms or the Service that is not resolved informally will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules (if you are an individual) or its Commercial Arbitration Rules (if you are an organization), as in effect when the arbitration is started. The Federal Arbitration Act governs this Section 14.
The arbitration will be conducted by video conference or on the papers unless the arbitrator decides an in-person hearing is needed, in which case it will be held in the county where you live (for consumers) or in the county of TraceBIM's principal place of business (for organizations), unless the parties agree otherwise. For consumers, arbitration fees are allocated under the AAA Consumer Arbitration Rules and their fee schedule, and TraceBIM will pay any AAA filing, administrative, and arbitrator fees that those rules assign to it. The arbitrator may award the same individual relief a court could, must follow these Terms as a court would, and will issue a reasoned written decision. The arbitrator's decision will be final and may be entered as a judgment in any court of competent jurisdiction. The arbitrator, and not any court, has the exclusive authority to resolve any dispute about the scope, enforceability, or formation of this arbitration agreement, except that a court may decide whether the class-action waiver in Section 14.3 is enforceable.
YOU AND TRACEBIM AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, REPRESENTATIVE, OR PRIVATE-ATTORNEY-GENERAL PROCEEDING. The arbitrator may not consolidate claims of more than one person and may not preside over any form of representative or class proceeding. If a court of competent jurisdiction holds this Section 14.3 unenforceable as to a particular claim, then that claim, and only that claim, will be severed from arbitration and brought in the courts described in Section 14.5; the remainder of these dispute-resolution provisions will continue in full force.
Notwithstanding Sections 14.2 and 14.3, either party may (a) bring an action in small-claims court for a claim that qualifies for that court's jurisdiction, and (b) seek injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual-property rights or breach of confidentiality.
For any claim not subject to arbitration under this Section 14, the parties consent to the jurisdiction and venue of the state and federal courts located in the state whose law governs these Terms under Section 15, except that a consumer may also bring such a claim in the courts of the state where the consumer lives.
You may opt out of this Section 14 by sending us written notice at [email protected] within thirty (30) days after you first accept these Terms. The notice must include your name, account email, and a clear statement that you are opting out of arbitration. Opting out of arbitration will not otherwise affect these Terms. If you opt out, Section 14.5 governs where claims are brought.
These Terms are governed by the laws of the state of the United States in which TraceBIM, LLC is organized, without regard to its conflict-of-laws principles, and by applicable US federal law, except that if you are a consumer, any mandatory consumer-protection law of the state where you live also applies to the extent it cannot be varied by contract. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Contact for questions about these Terms: [email protected].
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